Refunds & Returns
ABN 97 908 303 751
GST registered | Queensland, Australia
Your rights under the Australian Consumer Law are not excluded. If a product is faulty, damaged, significantly different from its description or does not meet an applicable consumer guarantee, contact StampOz so the issue and an appropriate remedy can be assessed.
Personalised products
StampOz provides a proof before production. Please check spelling, numbers, layout and colour carefully. A change of mind or an error in customer-supplied details that was reproduced from an approved proof does not automatically require a free remake; contact us promptly and we will explain the available options.
How to report a problem
Email order@stampoz.com with the order number, a description of the issue and clear photographs where relevant. Do not return an item until return instructions have been provided.
Custom-made products
Personalised stamps, stickers and decals are produced to the wording, size and artwork approved by the customer. A change of mind after proof approval or production has started is generally not eligible for return because the item cannot be resold. This does not remove any rights available under the Australian Consumer Law.
Damaged, faulty or incorrectly supplied orders
If an item arrives damaged, is faulty or does not match the approved proof or order specification, contact StampOz promptly with the order number, a description of the issue and clear photographs. We will review the supplied evidence and advise the appropriate remedy, which may include correction, replacement or refund where required by law.
Before approving a proof
Check every name, registration number, ABN or ACN, date field, line break and logo detail. Proof approval confirms the production layout, but screen colours and the appearance of a physical impression can vary slightly by display, ink, paper and surface.